Returns Policy

Return policy for Greece

E-snacks accepts and returns money for products that have not been opened, for any reason, within 14 days of delivery, for all product lines. Any product return should be done exclusively with the cooperating courier transport company, at your own expense.

In case your order reaches a damaged or defective condition, e-snacks offers free replacement or refund, with photographic evidence.

This evidence is required only to be able to process the defective condition of the products with our courier and recover the cost of the damaged goods. Keep in mind that during the summer months there is a risk of delivering sensitive products, such as chocolates or delicate candies.

Unfortunately, we can not control the temperature and conditions to which the products are exposed as soon as they leave our store. We do not consider these products defective or damaged and our return policy does not apply to them.

Return policy for Cyprus

In case of returning products from Cyprus, the shipping costs (€7.5) are not refunded.

Return policy for Bulgaria

E-snacks accepts and returns money for products that have not been opened, for any reason, within 14 days of delivery, for all product lines. Any product return should be done exclusively with the cooperating courier transport company, at your own expense.

In case your order reaches a damaged or defective condition, e-snacks offers free replacement or refund, with photographic evidence.

This evidence is required only to be able to process the defective condition of the products with our courier and recover the cost of the damaged goods. Keep in mind that during the summer months there is a risk of delivering sensitive products, such as chocolates or delicate candies.

Unfortunately, we can not control the temperature and conditions to which the products are exposed as soon as they leave our store. We do not consider these products defective or damaged and our return policy does not apply to them.